Product Recall

Did OPTAVIA announce a product recall? 

The recall was initiated after discovering that certain lots of OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal packets inadvertently contain undeclared traces of milk. Out of an abundance of caution and in conjunction with the FDA, we are voluntarily recalling three lots of OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal.

Which specific product was recalled?

OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal (SKU# 77930).

The recalled products’ lot numbers are RP1048870, RP1048871 and RP1048886, with “Best By” dates of January 8, 2021, January 8, 2021 and January 9, 2021, respectively, stamped on the back.

Why are you recalling this product?

We have become aware of an issue with our OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal that may contain undeclared milk. People who have an ALLERGY TO MILK run the risk of having a serious or life-threatening allergic reaction if they consume this product.

Out of an abundance of caution and in conjunction with the FDA, we are voluntarily recalling three lots, which were manufactured in January 2020 with the last products being shipped April 27, 2020. No other Medifast or OPTAVIA products have been impacted.

When were the products impacted by this recall shipped to Clients?

The impacted product, three lots of the OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal (SKU# 77930), was shipped between January 23, 2020 and April 27, 2020.

How can I identify the impacted OPTAVIA Essential Old Fashioned Maple & Brown Sugar Oatmeal product?

The product is packaged in yellow and white cardboard boxes with the brand name “OPTAVIA” and “Old Fashioned Maple & Brown Sugar Oatmeal” printed across the front.  Each box contains 7 individual serving packets of 32 grams. The recalled products’ lot numbers are RP1048870, RP1048871 and RP1048886, with “Best By” dates of January 8, 2021, January 8, 2021 and January 9, 2021, respectively, stamped on the back.

What should I do if I have this product in my home?

If you still have any of the impacted product, please destroy it. If you would like a replacement, you should contact us by filling out this form.

How did you discover that this product needed to be recalled?

We initiated the recall after discovering that certain OPTAVIA Old Fashioned Maple & Brown Sugar Oatmeal packets inadvertently contain undeclared traces of milk. We discovered the issue after being contacted by one of our Clients. No other complaints have been reported and no other products are affected by this issue.

What could happen to Clients who consume this product?

People who have an ALLERGY TO MILK run the risk of having a serious or life-threatening allergic reaction if they consume this product.  If you are experiencing a severe allergic reaction, seek immediate medical attention or call 911.

People that have a SENSITIVIY OR INTOLERANCE to milk, such as lactose intolerance, may experience gastrointestinal symptoms, such as gas, bloating, abdominal pain, or diarrhea if they consume this product.

People who do NOT have a sensitivity, intolerance, or allergy to milk may not experience any symptoms, but they should still destroy any unused product.

What should you do if you have had a reaction to this product?

If you are having a severe reaction, seek immediate medical attention or call 911.  

Do not consume any more of the impacted OPTAVIA Old Fashioned Maple & Brown Sugar Oatmeal if you believe that you have had a reaction to it.

If you still have any of the impacted product, please destroy it. If you still have this product, please destroy it and fill out this form so we can track the products that are destroyed and make arrangements for a replacement

You may report a reaction to this product by reaching out directly to Nutrition Support at 1.888.OPTAVIA (1.888.678.2842).

What are the Company’s next steps? 

OPTAVIA has initiated a formal investigation to understand and correct the root cause of this issue. Our Good Manufacturing Practices (GMP) and Good Warehousing Practices (GWP) are compliant with WHO, CDC, FDA and USDA recommendations. 

Who should I reach out to with questions?

Please address any questions or concerns by calling the Client Support Team via phone at 1.888.OPTAVIA (1.888.678.2842).

How do I get a replacement for this recalled product?

If you would like a replacement, you should contact us by filling out this form. Please note your product will take 4-6 weeks to be delivered.

In terms of replacement orders, it is a 1:1 ratio. If you had two recalled boxes of the product, you will receive two boxes in return.