How to Change Your Coach
To change your OPTAVIA Coach, please complete the steps below. *To access the Independent OPTAVIA Coach Change Request form, start from your My Account page. Instructions: Step 1: Select Your Profile from the left-hand menu. S...
How to Update Payment Method
To add a new payment method or delete an old payment method, please complete the steps below. *To make these changes, start from your My Account page. Instructions: Add a New Payment Method Step 1: Click Payment Details , from the left ...
How to Update Personal Account Information
To update your personal account information, please complete these steps.
How to Add a New Shipping Address
To add a new shipping address, please complete these steps.
How to Delete a Shipping Address
To delete a shipping address, please complete these steps.
How to Update Shipping Address
Use these steps to update your shipping address.
How to Update Email Address (Username)
If you need to update your username (email address) used to log into OPTAVIA.com or the OPTAVIA App, complete these steps.
If you forget your password and are unable to log in to the OPTAVIA.com website or the OPTAVIA App, use these steps to reset your password.
Update Existing Password
If you need to update your password used to log in to the OPTA VIA.com website, use the steps below. Instructions: Step 1: Once logged into your account, the Account Dashboard will be displayed. Select Your Profile ...
Supporting Hearing and Vision impaired Coaches and Clients
Clients and coaches can speak with a member of our Client Success team via 1-888-OPTAVIA (1-888-678-2842). A member of our dedicated email team can assist should this be a better means of communication